bbajer Privacy Policy

1 Introduction and Scope of Policy

bbajer is a trusted online gaming platform in Bangladesh. We take our users' privacy seriously and are committed to protecting their personal information.

This privacy policy ("Policy") describes how bbajer collects, processes, stores, and protects your personal information when you use our website, mobile platform, and related services ("Platform"). This policy applies to all individuals who use our services, whether registered members or general visitors.

By using our platform or completing registration, you consent to the terms and data processing practices described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact us at [email protected].

2 What Information We Collect

bbajer collects various types of information in order to provide you with a safe and effective gaming experience. The categories of information collected are described in detail below:

2.1 Identity and Registration Information

Information you provide at the time of registration:

• Full name (as per national identity card)
• Date of birth (for age verification — only persons 21+ are approved)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Address information where applicable

2.2 Identity Verification (KYC) Information

To ensure secure transactions and prevent fraud, we may collect the following documents during the identity verification process:

• National Identity Card (NID) or passport copy
• Recent photo or selfie (if required)
• Proof of address (utility bill or bank statement)

2.3 Financial Information

Information related to the deposit and withdrawal process:

• bKash, Nagad, Rocket, Upay mobile numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

2.4 Technical and Usage Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser version and operating system
• Login and logout time and date
• Gameplay history and session information
• Cookies and similar tracking technologies
• Referral source and page visit information

3 Purpose of Data Use

bbajer uses the information it collects only for lawful and legitimate purposes. The ways we use your information are:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To smoothly operate gaming, betting, and live casino services.
• Financial transactions: To complete deposit, withdrawal, and bonus distribution processes.
• Identity verification: To prevent fraud and ensure legal compliance.
• Customer support: To resolve your issues and answer your questions.
• Platform improvement: To analyze usage and improve the quality of our services.
• Responsible gaming: To identify unusual playing patterns and provide necessary support.
• Age verification: To ensure access is limited to persons aged 21 and above.
• Promotional communications: To inform you of offers and updates, subject to your consent.
• Security assurance: To prevent unauthorized access and cyber threats.

4 Data Sharing and Disclosure

bbajer never transfers your personal information to third parties for sale, lease, or marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Some trusted third-party services are used to operate our platform, such as payment processing, IT infrastructure, and cybersecurity. These partners are given access only to the information necessary and are contractually bound to adhere to our privacy standards.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, we will be obligated to provide information in accordance with applicable law.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activity. This is done in the interest of protecting all users.

4.4 Business Transfer

In the event of a merger, acquisition, or transfer of business assets, user information may form part of the transferred assets. In such circumstances, the new owner will be committed to following the same privacy standards.

5 Data Security Measures

bbajer has implemented industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption: All data transmissions are protected by high-grade SSL encryption.
• Data encryption: Stored sensitive information (passwords, financial details) is kept in encrypted form.
• Access controls: Only authorized personnel are permitted to access necessary information.
• Firewall and security monitoring: Round-the-clock cyber threat monitoring and prevention systems.
• Two-factor authentication (2FA): An additional verification option to further strengthen account security.
• Security audits: Our systems' security is reviewed at regular intervals.
• Staff training: All our staff receive regular training on data protection.

6 Cookies and Tracking Technologies

bbajer uses cookies and similar technologies to improve the functionality of our platform and personalize the user experience.

6.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the platform, such as maintaining login sessions.
• Performance cookies: Used to analyze user behavior and improve platform performance.
• Functionality cookies: Used to remember your preferences, such as language settings and display preferences.
• Analytics cookies: Used to collect platform usage statistics to support improvements.

6.2 Cookie Controls

You can reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some key features of the platform to not work properly.

7 Data Retention Period

bbajer retains your personal information only for as long as necessary. Retention periods are determined by:

• All account information is retained for as long as your account remains active.
• Even after account closure, certain information is retained for the applicable legal period for compliance and security purposes.
• Transaction records are retained for as long as required under financial regulatory rules.
• Cookie data is generally short-term and is deleted at the end of a session or after a set period.
• Once the required period has ended, data is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information, and bbajer fully respects these rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If your information contains any errors or is incomplete, you may request a correction.
• Right to erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to restrict processing: In certain cases, you may request that the use of your information be limited.
• Right to data portability: You may request your information in a structured, commonly used format.
• Right to object: You may object to marketing communications or certain types of processing.
• Right to withdraw consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, email us at [email protected]. We will process your request within a reasonable time.

9 Privacy of Minors

bbajer is strictly for adults — access to our platform is permitted only for persons aged 21 and above.

We do not knowingly collect personal information from any person under the age of 21. Age is verified at registration and identity documents may be requested if there is any doubt. If it is found that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10 Third-Party Links and Services

Our platform may have connections to third-party services such as payment gateways or game providers. These services have their own privacy policies and bbajer is not responsible for their data management practices.

We carefully select our partner service providers and set data protection standards in our agreements with them. However, you are advised to read the privacy policy of any third-party website or service before using it.

11 Policy Changes and Updates

bbajer may update this privacy policy from time to time. The policy may be revised due to service improvements, new legal requirements, or technological changes.

For significant changes, we will notify you by email or through a notice when you access the platform. The date of each revision will be noted at the top of the page under "Last Updated".

Continued use of the platform after any changes will be taken to mean that you have accepted the revised policy. We recommend that you review this policy regularly.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact our data protection team. Our support team is available seven days a week, 24 hours a day.